Following family members and former employees raising serious concerns about the standards of care and safety of residents living with dementia in Dunmurry Manor Care Home, the Commissioner for Older People for Northern Ireland announced an investigation on 15 February 2017.

Since opening in 2014, the care home received a number of notifications from the Regulation and Quality Improvement Authority (RQIA) and the Health and Social Care Trusts about inadequate standards of care and in October 2016 the home was issued with three Failure to Comply notices by RQIA. At the end of January 2017 compliance had still not been achieved and the home was formally closed to new admissions with further conditions for its ongoing operation applied. Conditions of registration on the home have now been lifted by RQIA.

The Commissioner's investigation examined the care, treatment and experience of older people living in Dunmurry Manor Care Home from the period prior to the home's opening in 2014 until 2018. It includes an examination of the actions of all those responsible for the commissioning, provision, monitoring and regulation of the care services provided at the care home during this time.

To ensure that the investigation was as thorough and independent as possible, expert advisors in nursing care, safeguarding and human rights and the commissioning, regulation and inspection of care were appointed. This expert panel provided scrutiny, advice and guidance throughout the investigation.

Dunmurry Manor 'Home Truths' Report Launch

This video is the launch of the ‘Home Truths’ Report investigating Dunmurry Manor Care Home, by the Commissioner for Older People for Northern Ireland, Eddie Lynch. Other speakers include Professor John Williams (Expert Panel Member for Legal, Safeguarding and Human Rights), Eleanor Hayes (Expert Panel Member for Nursing & Care) and Dr Robert Peat (Expert Panel Member for Regulation, Inspection & Commissioning)

Biographies of experts

Terms of Reference of the investigation

To download a copy of the Terms of Reference for the investigation into Dunmurry Manor Care Home please click here.


Home Truths - one year on

Following the publication of Home Truths on 13 June, the relevant authorities were asked to submit responses by October. Over 400 responses in total were analysed by COPNI (7 responses to each of the 59 recommendations.) These were subsequently reviewed and analysed by The Commissioner, his investigations team and independently appointed expert panel. The Commissioner, Eddie Lynch said:

In order to determine the adequacy of the responses, I felt strongly that further information was required in respect of a number of the recommendations. I have therefore responded to each of the RAs requesting additional information on some aspects of their responses so that I can be fully assured that the appropriate action has and is being taken. Until this further information has been received and assessed, I am legally bound under the COPNI Act 2011, to continue to carry out the investigation in private.