The Commissioner received complaints from the niece of an older person residing at a local nursing home. The family of the older woman had made a series of complaints directly to the nursing home management.

They were concerned about management procedures, feeding practices, attitude of some staff members, hygiene and continence management.  The nursing home management felt the family’s requirements were not reasonable and the trust and respect between the family and management had broken down.

The Commissioner facilitated a meeting between the parties which was attended by a legal officer from the Commissioner’s office.  The Commissioner acted as an impartial broker, seeking to protect the rights and interests of the older person. An agreement was reached between parties to permit the 100-year old woman to remain in the nursing home and the Commissioner’s legal officer continued to monitor the case.